Online Retail Assistant; Remote

About the Role

Our client is looking for a dedicated and tech-savvy Online Retail Assistant to join their fully remote team, supporting operations for their e-commerce presence. This role is pivotal in managing online orders, assisting customers through digital channels, and ensuring a seamless online shopping experience. You will be a key point of contact for online customers, providing support and information. This position offers the flexibility of remote work and is ideal for an organized individual with excellent communication skills and a passion for online retail, contributing to the growth of their digital footprint from anywhere.

• Process and manage online customer orders, ensuring accuracy and timeliness.
• Respond to customer inquiries via email, chat, and social media platforms promptly and professionally.
• Assist customers with product information, order tracking, and returns/exchanges.
• Update product information and manage listings on the e-commerce platform.
• Collaborate with the e-commerce team to improve website functionality and customer journey.

• Proven experience in customer service, e-commerce, or a related online role.
• Excellent written and verbal communication skills.
• Proficiency with e-commerce platforms and online communication tools.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Self-motivated with the ability to work independently in a remote setting.

• Competitive salary with potential for remote work bonuses.
• Flexible working hours and the ability to work from anywhere.
• Opportunity to contribute to a growing online retail business.
• Training and professional development in e-commerce.
• Supportive and collaborative virtual team environment.