Senior Customer Success Manager; Remote
Remote / Online - Candidates ideally in
Sandton, 2172, South Africa
Listed on 2026-09-21
Sandton, 2172, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
About the Role
Our client is seeking a dynamic and experienced Senior Customer Success Manager for a fully remote position, focusing on fostering strong relationships with key clients. This role is central to ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for managing a portfolio of accounts, driving adoption, identifying upsell opportunities, and advocating for customer needs within the organization.
We are looking for a strategic thinker with excellent communication and relationship-building skills, who thrives in a remote, client-facing environment and is passionate about customer advocacy.
- Manage a portfolio of enterprise clients, serving as their primary point of contact and trusted advisor.
- Develop and execute success plans that help clients achieve their business goals.
- Drive product adoption, engagement, and retention through proactive outreach and education.
- Conduct regular business reviews with clients to assess progress and identify areas for growth.
- Identify and articulate the value of our client's solutions to key stakeholders.
- Collaborate with Sales, Product, and Support teams to ensure a seamless client experience.
- Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
- 5+ years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven track record of managing complex client relationships and driving retention.
- Excellent communication, presentation, and negotiation skills.
- Experience with CRM software and customer success platforms.
- Ability to work independently and manage multiple priorities in a remote setting .
- Highly competitive salary and generous bonus structure.
- Fully remote work opportunity, offering unparalleled flexibility.
- Comprehensive health, dental, and vision insurance.
- Significant paid time off and parental leave policy.
- Budget for professional development and continuous learning.
Position Requirements
10+ Years
work experience
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