Customer Service Coordinator

About the Role

Our client is seeking a detail-oriented Customer Service Coordinator to join their hybrid team serving clients in and around Kimberley . This role is critical for managing the flow of customer requests and ensuring timely resolution, bridging communication between clients and internal departments. You will benefit from a flexible hybrid work arrangement, combining remote work with collaborative sessions at our Kimberley office.

This is a superb chance to enhance customer satisfaction and operational efficiency.

• Coordinate customer service operations, ensuring smooth handling of inquiries and requests.
• Manage client communication channels, responding to inquiries and directing them to the appropriate personnel.
• Maintain and update customer records and service logs in the CRM system.
• Assist in resolving customer complaints and issues, ensuring satisfactory outcomes.
• Liaise with sales, technical, and logistics teams to ensure client needs are met promptly.

• Experience in a customer service coordination or administrative role.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills, with a client-focused mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work effectively in a hybrid model, based near Kimberley .

• Attractive salary and potential for bonuses.
• Flexible hybrid work model.
• Comprehensive benefits package.
• Training and development opportunities.
• A collaborative and supportive work culture in Kimberley .