Customer Success Manager - Travel Tech
Remote / Online - Candidates ideally in
Paarl, 7622, South Africa
Listed on 2026-09-21
Paarl, 7622, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
About the Role
Our client is seeking a dedicated and proactive Customer Success Manager to support their clients in the Travel Tech industry. Operating remotely, you will be the primary advocate for clients, ensuring they derive maximum value from our client's platform and services. Your role involves building strong relationships, understanding client needs, providing strategic guidance, and driving adoption and retention. The ideal candidate is passionate about technology, excels at client management, and thrives in a fully remote, collaborative environment.
You will be instrumental in fostering client loyalty and contributing to the company's growth through exceptional customer support and strategic account management.
- Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Understand client business objectives and guide them on how to best leverage the platform to achieve their goals.
- Onboard new clients smoothly and efficiently, ensuring a positive initial experience.
- Monitor client health and proactively address any potential issues or risks.
- Identify opportunities for upselling and cross-selling relevant services and features.
- Act as the voice of the customer internally, providing feedback to product and engineering teams.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3+ years of experience in Customer Success, Account Management, or a client-facing role, preferably in SaaS or Tech.
- Proven ability to manage client relationships, drive adoption, and ensure retention.
- Excellent communication, presentation, and problem-solving skills.
- Experience with CRM software and customer success platforms.
- Highly organized, detail-oriented, and able to work independently in a remote setting.
- Competitive annual salary and performance incentives.
- Comprehensive health, dental, and vision insurance.
- Fully remote work environment with flexible hours.
- Generous paid time off and professional development budget.
- Collaborative team culture with opportunities for growth.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×