Online Billing & Support Agent

Position: Indigo Online Billing & Support Agent
Become an Online Billing & Support Agent at Indigo and be the voice of our brand while assisting customers with their inquiries. This role requires handling billing, order statuses, and customer communications efficiently.

As part of Indigo's Customer Service team, you will often serve as the first point of contact for our customers. Your duties will involve dealing with chargebacks, refunds, and ensuring customer satisfaction through effective communication. Strong detail orientation and a knack for problem-solving are crucial for this role.

Key Responsibilities:

• Provide customer support through multiple communication channels

• Resolve billing inquiries and issues effectively and promptly

• Track and investigate order issues with relevant tools

• Collaborate across departments for seamless customer service

• Uphold Indigo's standards by advocating for customer needs

Requirements:

• High school diploma or equivalent required

• Minimum of 2 years in a customer service role

• Strong verbal and written communication skills

• Ability to manage stress and escalated situations

• Flexibility in scheduling availability

Join Indigo to contribute to a customer-focused experience and help connect readers with their next great book.