Remote Customer Service Representative

Position: Maximus Remote Customer Service Representative
Join the Maximus team as a Remote Customer Service Representative for Service BC. This role involves direct engagement with citizens, addressing over 120 government service inquiries via call, email, and SMS.

As a front-line representative, you will navigate various computer systems to assist residents efficiently. This position fosters an inclusive and supportive environment, where your feedback on service processes and client policies will help shape the future of citizen engagement. Remote work capability ensures flexibility and work-life balance.

Key Responsibilities:

• Verify and validate citizen information requests

• Utilize the Knowledge Base to provide accurate responses

• Engage with citizens through multiple communication channels

• Assist clients in navigating online services

• Maintain high standards of privacy and professional interactions

Requirements:

• High school diploma or equivalent

• Basic computer and office equipment proficiency

• Experience in a call centre environment preferred

• Second language skills beneficial, especially in Punjabi or Hindi

• Strong commitment to excellent customer service practices

Bring your skills to Maximus and enhance government service delivery with effective communication.