Customer Success Associate - Bilingual

Support meaningful causes as a Customer Success Associate in Winnipeg, specializing in bilingual communications. Engage with donors to facilitate essential fundraising efforts for charities and non-profits.

This role demands fluency in Spanish and English and involves managing inquiries through multiple communication channels. After initial on-site training, you will work in a hybrid environment while maintaining essential donor relationships. Showcase your skills in transaction processing and customer service excellence.

Key Responsibilities:

• Engage empathetically with donors via calls and chats

• Handle inquiries across email and live chat platforms

• Process donations accurately using secure software

• Resolve client inquiries while following protocols

• Meet and exceed daily performance metrics

Requirements:

• Bilingual in Spanish and English

• High school diploma or equivalent

• At least 25 words per minute typing speed

• Ability to multitask in a digital workspace

• Well-equipped home office for remote work

Join Randstad Canada and make a difference in Winnipeg through impactful donor engagement.