Customer Success Specialist

Location: Ernākulam

Job Title:

Customer Success Specialist / Post-Sales Associate / Customer Engagement Specialist
Experience

Required:

1-3 years of experience (preferred: onboarding, counselling, post-sales, and customer engagement experience)
Job Module:  Work From Home (6 days working)

Roles & Responsibilities
Take end-to-end responsibility for the customer journey from the day the sale is closed until program completion, ensuring a smooth and positive experience at every stage.
Act as the first point of contact post-sale, welcoming new customers and ensuring a smooth transition from sales to customer success.
Conduct structured onboarding and provide a complete walkthrough of the program.
Set clear expectations from Day 1 and create a structured roadmap aligned with the customer’s goals.
Regularly engage with customers through calls, messages, reminders, and follow-ups to drive participation and completion.
Build strong customer relationships by understanding their needs, proactive support, and consistent engagement.
Track customer progress, engagement levels, milestones, drop-off points.

Skills & Qualifications Required
1-3 years of relevant experience in Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales customer engagement, and counselling sales role).

Experience of ed-tech Industry will be an add-on.
Excellent command over communication and presentation
Strong ability to lead conversations and keep the audience engaged
Strong interpersonal skills with the ability to build trust and rapport quickly
Ability to handle multiple conversations and coordinate efficiently
High emotional intelligence to make customers feel valued, supported, and motivated
Positive attitude, patience, and a customer-first approach

Anyway, if all this sounds like your cup of tea, then Do APPLY
We look forward to hearing from you !!!