E-Commerce & Customer Experience Lead

Our client seeks a personable and efficient Customer Experience Associate to join their team in Bekasi , offering a hybrid work model. This role is central to ensuring every customer interaction is positive and memorable, from initial inquiry to post-purchase support. You will be responsible for addressing customer needs, resolving complaints, and gathering feedback to improve overall service quality. This is a valuable opportunity for individuals passionate about service excellence to develop their skills in a dynamic setting, contribute directly to customer satisfaction, and be part of a team that prioritizes a seamless customer journey, working within a flexible hybrid framework.

About the Role

Our client seeks a personable and efficient Customer Experience Associate to join their team in Bekasi , offering a hybrid work model. This role is central to ensuring every customer interaction is positive and memorable, from initial inquiry to post-purchase support. You will be responsible for addressing customer needs, resolving complaints, and gathering feedback to improve overall service quality. This is a valuable opportunity for individuals passionate about service excellence to develop their skills in a dynamic setting, contribute directly to customer satisfaction, and be part of a team that prioritizes a seamless customer journey, working within a flexible hybrid framework.

Key Responsibilities

• Assist customers with inquiries regarding products, services, and order status.
• Handle customer complaints and issues with professionalism and empathy, seeking timely resolutions.
• Process returns, exchanges, and refunds according to company policy.
• Collect customer feedback and report trends to management for service enhancement.
• Collaborate with other departments to ensure a cohesive customer experience.

Requirements

• Previous experience in a customer-facing role , such as retail or hospitality.
• Strong communication and interpersonal skills, with a friendly demeanor.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with basic computer applications and customer service software.
• A commitment to providing exceptional customer service in Bekasi .

Benefits

• Competitive part-time salary.
• Hybrid work arrangement offering a blend of office and remote work flexibility.
• Employee discounts on company products and services.
• Opportunities for training and skill development.
• A positive and collaborative team environment.

Our client is looking for a friendly and efficient Customer Experience Representative to join their team in Bekasi . You will be the first point of contact for many customers, providing them with information, answering their queries, and resolving their issues in a timely and professional manner. This role is crucial in shaping the customer's perception of our brand and ensuring their satisfaction.

You will be part of a dedicated team committed to delivering outstanding service, contributing to a positive customer journey and enhancing our service reputation within the West Java province