Tenancy Support Officer
Remote / Online - Candidates ideally in
Burton upon Trent, Staffordshire, DE13 0AD, England, UK
Listed on 2026-09-22
Burton upon Trent, Staffordshire, DE13 0AD, England, UK
Listing for:
Trent & Dove Housing
Full Time, Remote/Work from Home
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Salary up to £33,335
37 hours per week
(Benefits include, a range of family friendly policies, private healthcare, and company pension scheme)
At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes & communities because people deserve to enjoy life, do well and feel respected.
The post will support new tenancy including, mutual exchanges and successions for the first eight weeks of a tenancy. Vulnerable customers will be offered support to maximise income via benefits and grants where applicable, as well as being offered advice and assistance with how to manage a home. With a view to the customer sustaining the tenancy long-term.
Collaborative working within the Neighbourhoods department is essential for this role to be a success.
The aim is to prevent tenancies failing by early involvement from the tenancy sustainment team. A focus of the role will be to work across all teams, sharing information and concerns to support the tenant during the beginning of their tenancy.
The successful candidate should have an awareness of:
* Housing and support
* Safeguarding Adults and Children legislation, policies and best practice.
* Basic knowledge of welfare benefits
* Good IT skills
At Trent & Dove we work & smile because we see the difference we make, everyday.
We achieve & grow as we improve our skills for ourselves and customers.
We balance & thrive as we give and get support to enjoy our lives and what we do.
Whether we’re on the road or working from home, or in the office, what connects us is: A better future for everyone.
Apply Now!
The closing date for applications is 6th October 2026
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