Customer Service Representative; Retail

About the Role

Our client is seeking a friendly and efficient Customer Service Representative to join their team supporting their retail operations in Paarl . This hybrid role involves handling customer inquiries, resolving issues, and ensuring a positive post-purchase experience, with a blend of in-office and remote work flexibility. You will be the first point of contact for customers seeking assistance with orders, returns, product information, and general inquiries, playing a vital role in maintaining customer satisfaction and loyalty.

The ideal candidate is empathetic, a strong communicator, and dedicated to providing exceptional support in the vibrant Paarl retail landscape.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues, complaints, and escalations effectively, striving for first-contact resolution.
• Process customer orders, returns, exchanges, and refunds according to company policies.
• Provide accurate product information and guidance to customers to assist with their purchasing decisions.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Identify opportunities to improve customer service processes and contribute to team training materials.

• Previous experience in a customer service role, preferably within the retail or e-commerce sector.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and a customer‑centric approach.
• Proficiency in using CRM software and customer support platforms.
• Ability to multitask and manage time effectively in a dynamic environment.
• Comfortable working in a hybrid model, with reliable remote work capabilities.

• Competitive hourly wage and potential for performance bonuses.
• Hybrid work arrangement offering a balance between office and remote work.
• Comprehensive training program to ensure success in the role.
• Opportunities for skill development and career progression in customer support.
• A supportive team environment focused on customer satisfaction in Paarl .