Business Support Officer - FTC

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance.

We offer the rewards and benefits that make it a great place to work.

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

Warwick District Council's Contract Services team is recruiting a Business Support Officer on a one-year fixed-term contract to provide essential administrative and customer support across our frontline waste, recycling, street cleaning and building cleaning services.

In this role, you will work directly alongside our client team responsible for contract management and performance monitoring. You will act as a primary point of contact for resident enquiries, responding to incoming service requests and liaising with contractors to ensure operational issues are resolved promptly, whilst assisting officers with routine daily administration to help ensure Warwick District stays clean, attractive and safe.

Provide administrative support to the Contract Services team in relation to waste and recycling, street cleansing and building cleaning, including logging customer queries on to management software.

Liaise with contractors on issues arising from the operation of the waste and recycling, street cleansing and building cleaning contracts and provide administrative functions to support day-to-day operations and service improvement projects being delivered by the Contract Services team.

To assess and resolve enquiries, requests, and complaints from the public, by telephone and electronic access channels and take decisions within established procedures with reference to Key Performance Indicators, Service Level Agreements, and quality standards for each service request.

Maintain electronic and written databases of letters and forms received, information given, services requested and complaints made. Assist in the preparation/production of Performance Indicators and monthly statistics.

Provide a comprehensive information service to the public on services provided by the Contract Services team and the policies and procedures of the District Council, the County Council, and other agencies.

Essential requirements include strong communication and negotiation skills and demonstrable experience of using databases and windows-based computer packages to conduct a range of administrative duties in an office environment.

You will need to demonstrate experience of providing first-class customer service, a willingness to take ownership for decision making within established procedures and a methodical and accurate approach to your work.

1-year fixed-term contract

The role is offered as a full-time post on a 1-year fixed-term contract.

The role is offered on a hybrid working basis. It involves working from home and occasional attendance at council offices.

The Contract Services Team plays a key role in maintaining a clean, attractive and safe environment across Warwick District. The team manages the Council's major frontline environmental services contracts - including waste collection,…