Remote Client Support Specialist

Position: Remote Client Support Specialist at Clipboard
Join Clipboard as a Remote Client Support Specialist, where you'll help improve healthcare through exceptional B2B customer service. Engage directly with clients to ensure efficient support and solutions.

Clipboard is expanding its team of Client Support Specialists to enhance care delivery in Long-Term Healthcare. With no specific degree required, we're looking for individuals with a commitment to customer success. You’ll play a key role in resolving client concerns related to shift management and payment issues, fostering a proactive and engaged service environment.

Key Responsibilities:

• Interact with clients via voice and email for support

• Resolve issues promptly concerning shifts and payments

• Utilize tools like Zendesk for case management

• Analyze and troubleshoot customer problems effectively

• Collaborate across departments for seamless solutions

Requirements:

• Strong written and verbal English communication

• Customer-focused with a problem-solving mindset

• High level of accountability in all tasks

• Ability to work in a fast-paced environment

• Candidates of all backgrounds welcome

Become part of a mission-driven team that values your commitment to client support.