Customer Service Representative
Warwick, Kent County, Rhode Island, 02886, USA
Listed on 2026-09-25
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Customer Service/HelpDesk
Customer Service Rep
Customer Service Representative
Pay Rate: $20 per hour
Location:
Warwick, RI
Work Mode:
Hybrid
Start Date:
9/28/2026
Support customers with questions related to defined benefit annuities or pensions.
Provide clear explanations of policy details, payments, and account status.
Complete account maintenance requests, including direct deposit and address changes, beneficiary and death notifications.
Assist throughout the claims process.
Explain complex financial information clearly and accurately.
Multitask across multiple systems during live customer interactions.
Handle sensitive financial information with professionalism and confidentiality.
Be curious and supportive of enhancements from Artificial Intelligence.
Demonstrate strong reliability through consistent attendance and adherence to schedules.
Requirements:High school diploma or equivalent.
Minimum 2 years of customer service experience.
Minimum 1 year of experience with Windows-based operating systems (Microsoft Office Suite, etc.).
PreferredSkills:
Experience in financial services.
Associate's or Bachelor's degree.
Benefits:Training conducted on-site at our Warwick, Rhode Island office with a five-week instructor-led program followed by a two-week nesting period.
Reliable attendance throughout the training period is mandatory.
Post-training, work from home with required monthly office visits.
Support for system issues requiring travel to the Warwick office.
Flexible shift assignments based on performance during training.
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