Remote Customer Success Manager - Hospitality Tech
Remote / Online - Candidates ideally in
Randburg, Johannesburg, 2000, South Africa
Listed on 2026-09-26
Randburg, Johannesburg, 2000, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
About the Role
Our client, a leader in hospitality technology solutions, is looking for an experienced Remote Customer Success Manager to support their growing client base. In this role, you will be instrumental in ensuring our clients achieve maximum value from our software and services, fostering long-term partnerships. You will manage a portfolio of clients, providing strategic guidance, proactive support, and driving product adoption.
This fully remote position requires a deep understanding of the hospitality industry and a passion for client satisfaction, enabling you to work effectively from anywhere within South Africa .
- Manage and nurture a portfolio of key client accounts, serving as their primary point of contact.
- Develop and execute customer success plans to ensure clients achieve their business objectives.
- Conduct regular business reviews to assess client needs, provide strategic recommendations, and ensure satisfaction.
- Drive product adoption, identify upsell and cross-sell opportunities, and minimize churn.
- Collaborate with sales, support, and product teams to advocate for client needs and resolve issues.
- Monitor client health metrics and proactively address potential risks.
- Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in the SaaS or hospitality tech sector.
- Strong understanding of the hospitality industry and its operational challenges.
- Excellent communication, presentation, and interpersonal skills.
- Ability to analyze data, identify trends, and develop strategic solutions.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Generous annual salary with performance-based incentives.
- Fully remote work environment, offering exceptional flexibility and work-life balance.
- Opportunity to work with cutting-edge technology in the hospitality sector.
- Comprehensive health, dental, and vision insurance.
- Continuous learning opportunities and professional development support.
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