Virtual Concierge Specialist

About the Role

Our client is seeking an exceptional Virtual Concierge Specialist to provide unparalleled service to guests from a remote location, supporting their operations in Randburg . This role is central to delivering personalized assistance, making recommendations, and handling complex requests for guests, ensuring they have a seamless and memorable experience. You will be the go-to expert for information and support, leveraging technology and your extensive knowledge to anticipate needs and provide bespoke solutions, all while operating within a fully remote, digitally connected team structure.

• Provide high-level concierge services to guests via phone, email, and chat.
• Handle a wide range of guest requests, including reservations, travel arrangements, and personalized recommendations.
• Proactively research and provide information on local attractions, dining, and events.
• Collaborate with third-party vendors and internal teams to fulfill guest needs efficiently.
• Maintain detailed guest profiles and interaction logs in the CRM system.
• Ensure all guest communications are handled with utmost professionalism and discretion.

• Minimum 3 years of experience in luxury hospitality, concierge services, or a high-touch customer support role.
• Exceptional knowledge of travel, dining, and entertainment options, particularly in major destinations.
• Outstanding communication, interpersonal, and problem-solving skills.
• Proficiency in using concierge software, CRM systems, and virtual communication tools.
• Ability to work autonomously and manage workload effectively in a remote environment.

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement with flexible hours.
• Comprehensive health, dental, and vision insurance.
• Professional development opportunities and access to online learning platforms.
• A supportive and dynamic team culture within a growing virtual hospitality enterprise.