Remote Insurance Customer Service Representative

About the Role

Our client is seeking dedicated and empathetic Remote Insurance Customer Service Representatives to join their expanding virtual team, servicing clients nationwide including those in Randburg. You will be the primary point of contact for policyholders, providing exceptional support for inquiries, policy changes, and general assistance. This role is fundamental to ensuring client satisfaction and retention. It's an excellent opportunity for individuals who excel in communication and problem-solving within a supportive, remote-first work environment.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist policyholders with policy inquiries, coverage explanations, and billing questions.
• Process policy changes, endorsements, and cancellations accurately.
• Provide guidance on claims procedures and direct customers to the appropriate resources.
• Document all customer interactions and transactions accurately in the CRM system.
• Identify customer needs and proactively offer solutions or elevate complex issues.
• Strive to achieve high levels of customer satisfaction and first-contact resolution.

• Previous customer service experience, preferably within the insurance or financial services sector.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency with computer systems and CRM software.
• Ability to work independently, manage time effectively, and maintain a professional demeanor remotely.
• A stable internet connection and a dedicated, quiet workspace.

• Competitive annual salary with potential for performance bonuses.
• Comprehensive medical and retirement benefits package.
• Flexible working hours within defined operational periods.
• Extensive training and ongoing support for remote employees.
• The convenience and flexibility of working from home.