NTT DATA Remote Bilingual Customer Associate

Become a crucial part of NTT DATA as a Remote Bilingual Customer Associate, skilled in delivering exemplary service to clients. Help enrich customer relationships by ensuring their needs are met effectively in both French and English.

In this full-time remote role, you'll use your customer service expertise to manage inquiries in a supportive and challenging environment. You'll navigate the Customer Care Centre’s systems while providing comprehensive support, making a significant impact on customer loyalty and satisfaction.

Key Responsibilities:

• Manage telephone inquiries professionally via various platforms

• Assess customer information and decide on follow-up actions

• Ensure accurate documentation of all interactions

• Stay well-informed about company products and services

• Actively promote services based on customer needs

Requirements:

• Required post-secondary degree or diploma

• Experience in customer service within a call center setting

• Bilingual communication skills in French and English

• Strong writing and grammar proficiency

• Flexibility in work hours and ability to thrive under pressure

Leverage your bilingual skills and customer service background in this dynamic role with NTT DATA, where your contributions truly matter.