Customer Service Account Executive

Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street, then read on……

Route 1 print is the UK's largest online trade printer. Fuelled by the desire to put the client at the heart of everything we do, our team is full of creative thinkers and game changers that simply go the extra mile on each and every client interaction. The business is geared up to deliver some exceptional growth over the next 12 months, as such, we thought now’s the time to give someone the rare opportunity to jump on board and play a significant part in supporting us in achieving it.

We process around 10,000 jobs each week, consisting of over 11 million printed items that include anything from menus in your local restaurant, right the way through to curating stunning books for luxury brands. This is where you come in. We need someone who relishes the opportunity to deliver exceptional customer service, from handling both pre and post sale enquiries, right the way through to checking customer artwork to make sure its ready for print.

Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 (Wait until you see it, it's like a spaceship) we decided to do one better and get 2, with the latest S11P.

Because of this, you're going to be exposed to and use some exciting systems that allows artwork to flow through seamlessly, including the Adobe creative suite. Don't worry if you’ve not used it before, we are here to teach you.

We are looking for a unique individual who can provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file.

• Working 3 communication channels, (call, email and live chat) providing outstanding customer service across all interactions.
• Making it easy for our clients by resolving queries, understanding their needs, and taking advantage of opportunities for us to further support them with our products and services.
• Utilising design software to help troubleshoot client files, ensuring they meet our high production standards.
• Confidently handling and resolving customer complaints with a focus on technical accuracy and client satisfaction.
• Using customer feedback to help inform strategic decisions.
• Using AI tools within your day-to-day role.

You are a proactive communicator who doesn't just "talk" print, you understand it.

• Previous experience in a customer-facing environment is essential.
• Experience with the Adobe Creative Suite (specifically In Design ) and Enfocus Pit Stop is highly desirable, but not essential. If you understand bleeds, margins, and CMYK, we want to hear from you.
• The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail.
• A confident communicator, whether you are explaining a technical artwork issue over the phone or building rapport via live chat.

• Starting salary of £28,000 up to £34,646
• Predominantly Monday to Friday 9:00am-17:30pm, 10am-18:30pm for 5 days every 5-6 weeks, Sunday (work from home) 9am-11am once every 5-6 weeks.
• 5 days fully office-based.
• Located in Manvers, Rotherham.
• Weekly pay, paid every Friday.

• Health First:
  Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
• Family Support:
  Enhanced maternity, paternity and adoption packages to support your life outside of work.
• Rest & Recharge:…