Customer Communications Representative -PT Mon - Thurs

About the Role

Responsible for ensuring all service calls are answered and entered into company systems in a timely and accurate manner. Responsible for providing the best possible customer service to internal as well as external customers. Must be able to handle level 1 call types.

- Provides outstanding service to customers calling the dispatch team for service.

- Responds to routine customer inquiries via live call or email as needed.

- Provides follow through on any special customer needs in a timely manner.

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. High School diploma or equivalent required. Strong verbal and written communication skills. Proficient in MS Office, strong attention to detail, organized and able to multitask. Successful completion of Call Taker New-Hire training and introductory period. Must be able to work wide variety of work shift/schedules with short notice.

We are providing the anticipated hourly salary range for this role: $ hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Hybrid - This position is part time and offers a hybrid work schedule requiring you to be in the office three company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days).

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