Client Relationship Senior Specialist

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Relationship Senior Specialist to join our team in our Seattle or Portland offices.

We offer a hybrid work engagement with three days of remote work, and two days in-office.

The Client Relationship Senior Specialist will work directly with the Senior Manager of Client Experience, relationship partners, and Client Experience team for one or more of the firm’s largest clients to help the firm provide differentiated service. This role will collaborate with partners, project teams, staff departments, and client leadership to deliver operational excellence, manage day-to-day client interactions, and increase client satisfaction.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

The Client Experience Team helps both individual attorneys and the firm ensure a uniformly positive experience for clients. The Client Relationship Sr. Specialist supports this by identifying strategic opportunities, helping build internal alignment around those initiatives, and continually assessing and responding to client needs, both stated and unstated. The Sr. Specialist will:

• Coordinate the content creation for monthly, quarterly, and annual client team meetings, highlighting milestones and successes, improved efficiencies, pro bono projects, and other strategic goals
• Gather information from attorneys, practice groups, and business professionals to support client initiatives
• Support relationship team in identifying client service opportunities and responding to client requests
• Support internal processes, as requested, related to alternative fee arrangement negotiation
• Build deep, direct relationships with the client’s legal business and operations teams
• Coordinate client events, CLEs, and other client engagement activities

Through a deep understanding of client needs and priorities, the Client Experience Team helps cultivate long-term client relationships, enhance client satisfaction, and support the firm's growth objectives. The Client Relationship Sr. Specialist will:

• Participate in strategic business development planning, consultation, and execution for the clients
• Support lawyers and business development team in identifying and responding to opportunities for new work
• Coordinate and plan client engagement and business development events, including invite list development, marketing, vendor management, and execution
• Assist with the development and maintenance of client scorecards and performance metrics

The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Relationship Sr. Specialist helps drive these initiatives together with legal project teams and client leadership and is expected to:

• Support the Client Experience Sr. Manager with monitoring and ensuring compliance with reporting requirements and outside counsel guidelines
• Facilitate the timely distribution of client-related information, updates, and action items across client teams to promote effective coordination and execution
• Support driving service innovation for the client in partnership with legal teams, legal project teams, and other staff departments to deliver service more efficiently, effectively, and profitably
• Assist with client satisfaction surveys, interviews, and…