Head of Customer Experience & Retention; ERP SaaS, Remote

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. Ideal candidates will have senior experience in Customer Success or Account Management within SaaS or ERP environments, emphasizing commercial acumen and the ability to build trusted relationships.

This position focuses on customer retention and governance, offering a central role in a growing organization.
Are you ready to take on the Head of Customer Experience & Retention (ERP SaaS, Remote) role at Chapman Tate Associates? We invite applications for the Head of Customer Experience & Retention (ERP SaaS, Remote) position located in United Kingdom. The following opportunity is for a Head of Customer Experience & Retention (ERP SaaS, Remote) with Chapman Tate Associates.