Remote SaaS Customer Support Specialist; AI & Recruitment
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-09-29
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual
Optimal is seeking a Customer Support Specialist to be the first line of support for customers; resolving issues, guiding users, and coordinating our participant recruitment service with customers and third-party providers in a fully remote UK/EMEA role.
You will handle inquiries via Intercom, review studies, monitor progress, troubleshoot issues, and collaborate with Product and Success teams to improve the customer journey.
We are currently recruiting a Remote SaaS Customer Support Specialist (AI & Recruitment) for our team in United Kingdom.
As a Remote SaaS Customer Support Specialist (AI & Recruitment), you will play an important part at Workshop in United Kingdom.
We invite applications for the Remote SaaS Customer Support Specialist (AI & Recruitment) position located in United Kingdom.
The following role is for a Remote SaaS Customer Support Specialist (AI & Recruitment) with Workshop.
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