Customer Experience Manager - Retail
Remote / Online - Candidates ideally in
East London, 5201, South Africa
Listed on 2026-09-30
East London, 5201, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-09-30
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Our client is seeking an innovative and customer-centric Customer Experience Manager to join their team, working entirely remotely. You will be instrumental in defining and implementing strategies to enhance the overall customer journey across all touchpoints of their retail business. This role involves analyzing customer feedback, identifying areas for improvement, and collaborating with various departments to deliver exceptional service and build lasting customer loyalty.
This is a key opportunity for a passionate customer experience professional to shape strategy and drive positive change in a remote-first setting.
- Develop and execute a comprehensive customer experience strategy aligned with business goals.
- Analyze customer feedback, journey maps, and data to identify pain points and opportunities for improvement.
- Collaborate with cross-functional teams (marketing, sales, product, support) to implement customer-centric initiatives.
- Design and optimize customer service processes and protocols to ensure consistent, high-quality interactions.
- Champion a customer-first culture throughout the organization via remote communication channels.
- Monitor key customer experience metrics (NPS, CSAT, CLV) and report on progress.
- Bachelor's degree in Business, Marketing, or a related field.
- 5+ years of experience in customer experience management, preferably in retail or e-commerce.
- Proven ability to develop and implement successful customer experience strategies.
- Strong analytical skills with experience in using customer feedback tools and data analysis.
- Excellent communication, presentation, and interpersonal skills for remote collaboration.
- Demonstrated passion for understanding and improving the customer journey.
- Competitive annual salary and potential for bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for professional growth and skill development.
- A supportive and flexible remote work environment fostering innovation.
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