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Customer Service Executive - IDCS
Remote / Online - Candidates ideally in
34175, Surabaya, Indonesia
Listed on 2026-10-02
34175, Surabaya, Indonesia
Listing for:
Alpha Iota BPO Sdn Bhd
Remote/Work from Home
position Listed on 2026-10-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
Alpha Iota is based in Southeast Asia
, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!
...and lots more!
What would you be doing:- Handling multiple live chat conversations simultaneously while maintaining high-quality customer service.
- Managing customer inquiries efficiently and ensuring timely responses across different projects.
- Working on multiple tasks and projects at the same time, prioritizing effectively to meet deadlines and service standards.
- Operating in a rotational shift environment, including night shifts, ensuring consistent support coverage.
- Engaging with customers in a fast-paced, face-to-face (real-time) environment, resolving issues quickly and professionally.
- 1 year and above of experience in Live Chat or Customer Service roles.
- Proven ability to manage multiple live chat conversations at the same time while Maintaining accuracy, attention to detail, and high service quality.
- Willingness and flexibility to work on a rotational shift schedule, including night shifts, weekends, and public holidays as required.
- Strong adaptability and ability to thrive in a fast-paced, customer-facing environment.
- Fast learner with a proactive mindset, able to quickly understand new systems, processes, and product knowledge with minimal supervision.
- Good academic background, experience in BPO or similar industries is an advantage.
Please be informed that shortlisted candidates will be contacted by our Recruitment Team.
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