Business Support Specialist; ZA)

Type of Support:
Chat, Email & Phone

Contract Duration:
Temporary contract of 6 months

Training

Schedule:

Monday to Friday; 8:00 am - 5:00 pm CET

Work Schedule:

Pending confirmation. Hours will range between 8:00 AM and 10:00 PM, with coverage needed on weekends

Work Type and

Location:

Remote in South Africa

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Let’s build the future of customer experience together.

We're looking for talented folks to join our Business Support Specialist in French and English teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries, including Edtech, eCommerce, Fintech, Health and Wellness, and more.

As a Crescendo employee, you’ll have the support you need to develop and grow your career.

• Manage B2B Support Requests:
  Handle partner requests from initial inquiry through resolution, ensuring cases are processed accurately and efficiently.
• Resolve Partner Issues:
  Investigate requests, identify the appropriate solution, and provide clear and tailored responses based on established procedures.
• Process Credit Notes:
  Review supporting documentation and process credit notes in Business Central, ensuring the correct pricing and procedures are applied.
• Coordinate Across Systems:
  Work seamlessly across Zendesk, Business Central, and internal pricing documentation to resolve cases effectively.
• Maintain Strong Partner Relationships:
  Ensure clear, professional communication throughout the support process and contribute to a positive partner experience.

• Flawless Written Communication:
  Excellent French spelling, grammar, and written communication skills are essential to maintaining a high standard of brand communication.
• Organization & Rigor:
  Strong ability to prioritize, manage and follow up on multiple cases independently, with a high level of accuracy when handling numerical data.
• Versatility & Autonomy:
  Comfortable managing multiple requests simultaneously and seamlessly switching between Zendesk, Business Central, and pricing documentation.
• Languages:
  
  Excellent written and spoken French.
• Experience:
  
  Previous experience in B2B Customer Support, Sales Administration, or Client Support is highly appreciated.

• Remote working arrangements
• Competitive base salary
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands.

• Care for Others: Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.
• Embrace Growth: Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.
• Manifest Trust: Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.
• Take Ownership: Act with extreme accountability…