Home Services Customer Care Specialist; US & European Market

Overview:

Our client is a family-owned home services business serving residential customers across their region. They are looking for a Home Services Customer Care Specialist (US & European Market) who will be the first point of contact for customers reaching out for service, handling inbound calls and inquiries during the busiest part of the day. This role gives you ownership of the customer intake process, collecting job details, capturing scope requirements, and triaging leads so the operations team can respond quickly.

You will work directly with the business owner as an extension of their team, helping them reclaim time while ensuring every customer gets prompt, professional attention.

Schedule Monday - Friday, 1:00 PM - 5:00 PM Eastern Time | Fixed Schedule

• Answer inbound customer calls during afternoon business hours and provide professional first-line support
• Collect customer information including name, address, and contact details for every inquiry
• Gather details about the scope of work and capture photos or descriptions of customer needs
• Triage calls based on urgency and nature of the request, then route information to the operations team
• Make outbound follow-up calls to customers who contacted the business earlier in the day
• Respond to emails from the business owner with specific callback requests or follow-up tasks
• Handle invoice follow-ups in Quick Books as directed by leadership
• Maintain organized records of all customer interactions and job requests

• Previous experience in customer support or phone-based roles for US or European companies
• Excellent communication skills with a clear, professional phone presence
• Comfortable handling 10 to 20 inbound calls per day with accuracy and efficiency
• Ability to collect detailed information and document customer needs thoroughly
• Strong organizational skills and attention to detail when managing multiple inquiries
• Willingness to learn new processes and take on additional responsibilities over time

• Experience in the construction or home services industry is a plus
• Familiarity with Quick Books or similar invoicing software
• Prior experience working in service-based businesses where response time impacts customer satisfaction
• Comfortable using communication tools like Whats App or email for internal coordination

• Work directly with the business owner as a trusted member of a small, family-run operation
• Opportunity to grow your role and take on more responsibilities as the business expands
• Stable, long-term position with consistent part-time hours
• Remote work with a fixed schedule that provides work-life balance
• Be part of a team that values responsiveness and quality customer service

• Permanent work from home
• Immediate hiring

Job Category:
Customer Support

Job Type: Part Time (20 - 34 Hours per week)

Work Schedule and Timezone:
Mon-Fri 1:00 PM - 5:00 PM Eastern Time

Published on:
Sep 15 2026