Bilingual Call Centre Representative

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on.

We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

This is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

This is a CONTRACT role for Bilingual (FR/EN) candidates. This is a full-time position, with a 3 week training period Monday - Friday 8am - 4pm. You must be fully available for all weeks of training. Workers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.

• Support eCommerce customers with their inquiries for CTOnline, Sport Chek, Atmosphere, Mark’s Pro-Hockey
• Support our Triangle Rewards program
• Communicate with customer over phone and emails
• Support eCommerce order reviews

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily

6:00am – 11:00pm, Monday to Sunday.

Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

• Criminal Background Check

• Career growth opportunities and product discounts

Our starting wage for this position is $22.82/ hour

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers.

Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join us, where there's a place for you here.

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.

We are united in our purpose of being here to help make life in Canada better.

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2

SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview…