Remote Retirement Services Associate—Impactful Customer Care
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-10-02
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Genpact is hiring for a Process Associate in the US retirement contact center. You will handle customer retirement queries by phone and chat, explaining plan options (401(k), 403(b), 457) and applicable regulations.
You will assist with account maintenance, enrollments, and beneficiary updates, ensuring compliance with IRS/ERISA guidelines. The role emphasizes accurate information delivery, timely issue resolution, and collaboration with plan sponsors on contributions and record-keeping.
Our organisation is growing, and we are hiring a Remote Retirement Services Associate—Impactful Customer Care in United States.
This posting is for the Remote Retirement Services Associate—Impactful Customer Care role at Genpact, based in United States.
We are looking to fill the Remote Retirement Services Associate—Impactful Customer Care position at Genpact in United States.
The Remote Retirement Services Associate—Impactful Customer Care role at Genpact is now open for applications in United States.
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