Senior Customer Support Agent
Remote / Online - Candidates ideally in
Gqeberha, Port Elizabeth, 6000, South Africa
Listed on 2026-10-03
Gqeberha, Port Elizabeth, 6000, South Africa
Listing for:
Placements24
Remote/Work from Home
position Listed on 2026-10-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
About the Role
Our client is looking for an experienced and highly capable Senior Customer Support Agent to join their fully remote team. In this role, you will handle complex customer issues, mentor junior agents, and contribute to improving support processes. You will be a key player in ensuring our customers receive prompt, effective, and friendly assistance. This is an excellent opportunity for a seasoned professional who is passionate about customer advocacy and thrives in a self-directed, virtual work environment.
Working from anywhere in South Africa, you will be essential in maintaining our high standards of customer care and supporting the continuous growth of our service operations.
- Manage and resolve escalated customer inquiries and complaints with a high degree of expertise and empathy.
- Provide guidance and mentorship to junior customer support agents, fostering their development.
- Identify recurring customer issues and provide detailed feedback to product and development teams for systemic improvements.
- Contribute to the creation and updating of support documentation, FAQs, and knowledge base articles.
- Analyze support metrics and identify trends to recommend improvements in service delivery and customer satisfaction.
- Minimum of 3-5 years of experience in a customer support or helpdesk role, with demonstrated experience handling complex cases.
- Exceptional communication, problem-solving, and conflict-resolution skills.
- Proficiency in using various CRM platforms and customer support software.
- Ability to work independently, manage workload effectively, and maintain high performance standards in a remote setting.
- Experience in training or mentoring team members is a strong advantage.
- Attractive annual salary and performance-based bonuses.
- Fully remote position with the flexibility to work from home.
- Comprehensive health and wellness benefits.
- Opportunities for leadership development and career advancement.
- Access to continuous learning resources and professional development programs.
Position Requirements
10+ Years
work experience
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