Visitor Services Manager

Description

Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family - as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org.

We are devoted to an institutional, environmental and human sustainability.

We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

We make connections with all people using a lens of inclusion, equity and responsiveness.

We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Full Time / Part Time / Seasonal Job Title in our Department Name Department! Read below to see if the requirements might be a good fit for you:

Applications will be accepted through October 30, 2026 or until a candidate is found

This position will manage the day-to-day operations of Visitor Services at Denver Botanic Gardens. The primary responsibilities include all aspects of managing the Visitor Services team, including hiring, training, evaluating, motivating, and maintaining staff and volunteers. The Visitor Services Manager is responsible for ensuring all Denver Botanic Gardens visitors have a positive, efficient, and pleasant experience with all Visitor Services staff and volunteers.

This position must work closely with most departments to ensure good communication with front-of-house staff and visitors.

• Maintains clear communication with Membership & Visitor Services management team to ensure smooth operation of all points of DBG entry and information desks.
• Supervises the Visitor Services team.
• Manages the Ambassador Volunteer program.
• Maintains a model Visitor Services team with focus on providing and maintaining excellent customer service from Visitor Services personnel and Ambassador volunteers.
• Represents Visitor Services’ needs, wants and expectations in staff and interdepartmental meetings.
• Ensures accuracy in bank deposits, change orders, drawer reconciliation and shift coverage.
• Responsible for assigned aspects of Visitor Services staffing including, but not limited to hiring and firing, training, development, disciplinary process, and recognition.
• Coordinates with Associate Director of Visitor Services and Resource Center on the overall operations of Visitor Services.
• Reviews daily shift summaries, investigate discrepancies, implements training and disciplinary action as required.
• Adjusts change fund and complete change orders as needed.
• Ensures compliance of all DBG and Operating Policies and Procedures. Communicate and ensure compliance with policies for reports, customer service, cash handling, refunds, and admissions opening and closing.
• Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
• Act as a positive role model.
• Works with all departments to assure highest quality experience for all DBG visitors within the Visitors Center and throughout the Gardens.
• Proactively seeks to be knowledgeable about all DBG horticulture, exhibits, programs, and events to reflect the experience and brand at the Gardens.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

• Must have strong leadership skills and have experience with successfully motivating and training personnel.
• Must have a clear understanding of current…