Neighbourhood Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We are recruiting Neighbourhood Officers to work as part of Sheffield City Council’s Housing and Neighbourhood Service.

Location:

We currently have vacancies in the South West of the city although post holders are expected to work city wide.

This is an exciting opportunity and we’re looking for enthusiastic and motivated individuals who have experience of and enjoy working with people and delivering excellent customer service. Experience in housing management would be beneficial but is not essential.

Neighbourhood Officers perform a key role in delivering service to the residents of Sheffield. They are front line staff who work on a patch-based approach to manage council housing tenancies. It’s a very varied role which often requires lots of partnership working and thinking outside the box to help support some of Sheffield’s most vulnerable residents.

No two days are usually the same for a Neighbourhood Officer! They manage their own calendars to prioritise their workload and book appointments with customers. They visit a variety of customers in their homes, including proactive tenancy visits, which most customers receive annually, and reactive visits to manage issues such as anti-social behaviour, untidy gardens or hoarding.

A typical visit might be:

• Speaking to someone who wants to report anti-social behaviour such as noise nuisance or threats of violence
• To speak to a tenant accused of causing anti-social behaviour, discuss the allegations against them and warn them about the risk of breaching their tenancy conditions.
• To give advice on rehousing to another property if they want to move.
• To talk about what support someone might need and submit an appropriate referral.
• To discuss other breaches of tenancy conditions such as an overgrown and untidy garden, because their home is hoarded or is in an unacceptable condition which causes nuisance to other residents, such as smells or vermin.
• Some visits are urgent emergency visits such as to organise a lock change after the Police have forced entry or to carry out a welfare check where there are concerns for a tenant who cannot be contacted.

Neighbourhood Officers also spend time in the office most days. They work in teams to support each other and cover a duty rota for the customer access point. They keep accurate records of all customer interactions and manage their own time to ensure cases are progressed in a timely manner as well as attend a variety of professional meetings to contribute to both individual customer issues and wider neighbourhood concerns.

They engage with a variety of customers and are often a key professional involved with some of Sheffield’s most vulnerable residents. They sometimes work in partnership with multiple agencies including the Police, Social Care, Mental Health Services, Youth workers and drug and alcohol services, with the primary aim of ensuring tenants have access to any support they might need to maintain their tenancy whilst balancing this with using procedures to enforce tenancy conditions when necessary.

If you are an organised and motivated individual with excellent communication and literacy skills and would like to join us in making a positive contribution to the lives of Sheffield residents by helping to create neighbourhoods where people want to live, then we would love to hear from you.

As a Neighbourhood Officer you would benefit from some opportunity to work from home, work flexible hours and benefit from other SCC employee benefits such as access to the local authority pension scheme.

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