Event Client Success Coordinator; Remote - St. Louis, MO

Vision: We see a world where each individual understands their God-given mission in life and is doing their best to fulfill it; a world where Catholic leaders are influential voices in society; a world where Jesus' example of loving, servant leadership is modeled in every family, workplace, parish, and community.

Purpose: Catholic Leadership Institute (CLI) provides bishops, priests, deacons, religious, and lay persons in the Roman Catholic Church with world-class, pastoral leadership formation and consulting services that strengthen their confidence and competence in ministry, enabling them to articulate a vision for their local church, to call forth the gifts of those they lead, and to create more vibrant faith communities rooted in Jesus Christ.

Summary: The Event Client Success Coordinator (CSC) provides the highest level of client service and logistical support for the clients served by Catholic Leadership Institute and the client delivery teams providing those services. This includes managing client inquiries, staffing the Client Help Desk, appropriately escalating issues, and maintaining a consistent focus on excellent client service.

The Event Client Success Coordinator works closely with CLI Leadership Consultants and delivery teams to support the preparation and delivery of client engagements. As part of the broader Client Success Coordinator role, this position has a particular emphasis on event and onsite support, including coordinating food, training materials, room set‑up, shipping, venue needs, participant communications, and other event logistics. Many of these events and engagements take place at the Augustine Institute in St.

Louis, Missouri. This position is based in the St. Louis area and requires regular onsite support there, with travel to other locations as needed.

The CSC also works directly with client contacts in Catholic parishes and dioceses to answer questions, provide technical support, and assist with participant registration. CSCs also use their gifts and talents to provide specialized support to projects and activities across the organization as needed.

Note:

This position supports time zones across the U.S., so occasional off‑hours work may be required.

• Practicing Catholic with a deep love of the Roman Catholic Church
• Bachelor's degree from an accredited university
• Three to five years of experience in customer service, client success, event coordination, or a related field
• Ability and willingness to travel frequently in support of CLI events and client engagements
• This is a remote, home‑based position that requires the employee to reside in the greater St. Louis area. While day‑to‑day work may be performed remotely, the role requires frequent onsite support for CLI events and client engagements, many of which are held at the Augustine Institute in St. Louis. Additional travel may be required based on event and client needs

• One to two years of staff or volunteer leadership in a Catholic parish, diocese, or other organization
• One to two years of experience with event coordination, administration, project management, and/or data analysis
• Experience supporting in‑person events, meetings, conferences, or other multi‑participant engagements, including coordination with venues, vendors, presenters, and/or participants

• Strong event coordination and logistical planning skills, with the ability to anticipate needs and manage multiple details before, during, and following an event
• Ability to coordinate effectively with venues, vendors, Leadership Consultants, internal team members, and client contacts to support successful events and engagements
• Ability to remain organized,…