Remote bilingual technical customer service associate

What You'll Do Advise end users on best practices when using Veeva’s applications  Identify and resolve client issues associated with Veeva’s applications  Build strong and professional relationships with all users of Veeva’s applications  Provide recommendations/feedback on client service improvements and product development  Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers  Maintain accurate records of all email/telephone/chat correspondence related to the role Requirements 1+ years relevant experience in a customer service role  Effective communication, organizational, and time management skills  Professional telephone manner  Demonstrated competence in standard computer packages (Word, Excel, Power Point) Excellent verbal and written communication skills in English and secondary European language will be required.

Ability to quickly understand client requirements and needs and articulate potential solutions Perks & Benefits Allocations for continuous learning & development Private Health Insurance