VodafoneThree - Offsite Advisor

Location:

Homebased
Salary: £ 28,578 plus bonus and Vodafone benefits

Working hours:

Full time 37.5 hours per week – Monday to Friday between 8 AM to 6 PM

Homebased

Our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative and simply connect. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

To manage the day to day running of one of VCL’s prestigious Corporate Customers. To ensure customer loyalty through quality, speed and innovation. The Offsite advisor will be home based, rather than within the offices of the customer, and is key to the success of the smooth running of that business`s mobile strategy.

• Dealing with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
• The supplying and QA of MI and monthly electronic billing reports. Produce regular reporting packs for the customer, along with analysis.
• First point of contact and responsible for maintaining relationships with customer, end users and accounts team.
• Responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
• Act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.
• Provide end user assistance for users porting and migrating onto the Vodafone Network.
• Support with training of all cover advisors to ensure we maintain a seamless level…