Remote Parts Counter Person at Toromont Cat

Location: Repentigny

Become a critical part of customer service excellence at Toromont Cat as a Remote Parts Counter Person. Leverage your parts expertise to enhance customer experiences from a remote location.

In this full-time, permanent role, you will serve as the primary customer contact at a remote site, advising on and distributing parts. Key responsibilities include managing inquiries, sourcing and ordering parts, and offering insights on promotions. Your contributions directly impact customer satisfaction and brand loyalty.

Key Responsibilities:

• Advise customers on parts and promotions

• Manage inquiries via the counter, email, and phone

• Oversee daily parts operations and inventory counts

• Source and order parts while tracking backorders

• Provide on-call service, including weekends and evenings

Requirements:

• Minimum post-secondary education

• 3+ years in a parts service role

• Proficiency in DBS, SIS, Word, and Excel

• Strong communication and organizational skills

• Commitment to safety and environmental policies

Elevate customer service with your expertise in parts at Toromont Cat.