Customer Support Representative; Hybrid

Our client is seeking a proactive and detail-oriented Customer Support Representative to join their team in Centurion. This hybrid role offers the best of both worlds, allowing for remote work flexibility combined with essential in-office collaboration. You will be instrumental in assisting customers with inquiries, resolving issues, and ensuring overall satisfaction with our client’s services. This position requires a blend of excellent communication skills and a problem-solving mindset, contributing to a positive customer journey.

• Handle customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information on products, services, and account details.
• Resolve customer complaints and issues efficiently and effectively.
• Update customer records and maintain accurate logs of all interactions.
• Collaborate with team members on strategies to improve customer service.

• Previous experience in a customer-facing role is essential.
• Strong interpersonal and communication skills.
• Proficiency in using CRM software and standard office applications.
• Ability to manage multiple tasks and prioritize effectively.
• A commitment to providing exceptional customer experiences.

• Competitive salary with performance bonuses.
• Hybrid work model offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development opportunities.
• A dynamic and supportive team environment with regular team events.