Customer Service Agent

Our client is seeking a dynamic and customer-focused Customer Service Agent to join their team in Durban . This hybrid role offers the flexibility of working both remotely and from the office, providing a balanced approach to work and collaboration. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our client's services.

This position is crucial for maintaining high customer satisfaction and loyalty. We are looking for individuals who possess excellent communication skills and a passion for helping others, contributing to a supportive and efficient team environment.

• Handle inbound customer calls, emails, and live chat inquiries, providing accurate information and solutions.
• Troubleshoot customer issues related to products and services, aiming for first-contact resolution.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Collaborate with internal teams to resolve escalated customer concerns effectively.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Contribute to improving customer support processes and resources.

• Previous experience in a customer service or call center environment.
• Strong communication and active listening skills.
• Proficiency in using helpdesk software and customer management tools.
• Ability to multitask and manage time effectively in a hybrid work model.
• A customer-centric attitude with a passion for problem-solving.
• Comfortable working both independently remotely and collaboratively in an office setting.

• Competitive annual salary commensurate with experience.
• Opportunity to work in a hybrid model, balancing remote and office work.
• Access to health and wellness programs.
• Training and development opportunities to enhance skills.
• A positive and engaging team atmosphere.