Customer Service Advisor

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

*** Bilingual preferred Love helping people? Turn that passion into a career ’re looking for people who genuinely enjoy serving others and take pride in creating an exceptional customer experience. As a Customer Service Advisor, you’ll solve problems, learn something new every day, and help customers with services that are an important part of their daily lives. No hard sales. No outbound call quotas.

Just meaningful customer conversations, problem-solving, and the opportunity to build a career with PGE.

Customer Service Advisor (
* Trainee position)
* This trainee position offers a maximum of one year to develop your skills, after which advancement to a regular Customer Service Advisor role depends on your performance and current business needs at Portland General Electric.

Starting Wage: $24.25/hour (Additional pay for bilingual Spanish speakers)

Location:

Hybrid role (Tualatin office and work from home) Benefits:
Medical, paid time off, 401(k)

Start Date:

11/30

• Genuinely enjoy helping people and creating positive customer experiences
• Take pride in delivering exceptional service, even during challenging interactions
• Listen carefully and make customers feel heard and understood
• Are naturally curious and enjoy solving problems
• Can remain calm, resourceful, and professional under pressure
• Adapt well when priorities, processes, or information change
• Enjoy learning and building new skills
• Work well as part of a team while taking ownership of the customer experience

• 2+ years customer service experience
• High school diploma or GED
• Strong multitasking abilities with attention to detail
• Proficient data entry skills (minimum 20 WPM typing)
• Excellent problem-solving abilities
• Strong verbal and written communication skills
• Ability to navigate multiple computer applications simultaneously
• Microsoft Office proficiency
• Calm and professional demeanor in stressful situations
• Resilience, as you’ll often encounter fast-changing priorities and will need to remain calm, resourceful, and focused under pressure.

Up to 8-weeks in-person training After training:
Monday
- Friday shifts between 8am-6pm, Schedules are not static. You will be notified approximately 10 days ahead of time of your assigned shifts to allow for adequate planning. Initial 30-60 days onsite after training has been completed before transitioning to hybrid model. PGE Employees are expected to work during major outages. When we have many customers without power, there will be times when you are expected to report for outage duty.

These can be 12-hour shifts and can include weekends and holidays as the Contact Center is staffed 24/7. Please note any hours over 40 hours per work week is considered overtime. PGE pays double time for overtime hours.

Here is our planned process for our 11/30 class:
Position posted until around the time positions are filled. Skill and aptitude assessments are sent to candidates. After applying and taking the skill and aptitude assessments, top candidates will go through a phone screen. In-person interviews will be scheduled beginning in October. Pre-employment process includes drug screen (including marijuana), background check (public record…