Surrey Hybrid Complaints Investigator

Join a dedicated team as a Complaints Investigator in Surrey with flexibility to work from home. Focus on resolving customer complaints and ensuring compliance with regulatory standards.

In this role, you will be part of a larger department with a commitment to internal growth and employee development. Experience in the Financial Services, Banking, or Insurance sectors is crucial as you navigate customer interactions and manage complaint investigations effectively.

Key Responsibilities:

• Diligently manage complaint cases according to regulations

• Proactively communicate with customers to enhance satisfaction

• Utilize resources to investigate and rectify complaint issues

• Escalate potential risks swiftly for resolution

Requirements:

• Previous complaints experience in Financial Services, Banking, or Insurance

• Strong communication ability, both in writing and on calls

• Confidence in MS Office and a desire for professional development

Be a pivotal force in resolving customer complaints and enhancing service quality.