Bilingual Customer Support Agent TPCA

Become a Bilingual Digital Business Customer Support Agent at TPCA, focusing on customer satisfaction and tech support. This full-time position offers remote work outside Ontario or onsite in Waterloo.

As part of the Operations Customer Expert team, your primary focus will be on resolving customer concerns related to Audiconnect subscriptions and vehicle issues. You'll leverage your proficiency in English and French to empathize with users while employing Salesforce CRM.

Your role will also involve identifying recurring issues and ensuring a high standard of support for all customer interactions.

Key Responsibilities:

• Resolve Audiconnect vehicle and app login issues

• Manage customer cases via Salesforce CRM

• Provide assistance to users of varying technical skill levels

• Identify and track chronic operational issues

• Maintain confidentiality while troubleshooting

Requirements:

• High school diploma;
Bachelor's degree preferred

• Bilingual fluency in French and English

• Excellent communication and analytical skills

• Strong computer literacy and technical knowledge

• Ability to adapt and multitask in a busy setting

Bring your bilingual expertise and enthusiasm for technology to TPCA's customer support team!