Community Internet Sales Advocate — Door-To-Door

Our client is actively seeking dedicated Remote Customer Advocacy Specialists to join their fully remote team, supporting their valued customers from a virtual base in Balikpapan, East Kalimantan
. This role is central to championing the customer's voice within the organization and ensuring a positive and supportive customer journey. You will engage with customers to gather feedback, resolve complex issues, and foster loyalty, all while working from the comfort of your home. This position offers a unique opportunity to impact customer satisfaction and drive positive change within a forward-thinking company.

• Act as a primary advocate for customers, addressing their needs and concerns with empathy and efficiency.
• Resolve complex customer issues, leveraging resources and collaborating with cross-functional teams to ensure satisfaction.
• Proactively engage with customers to gather feedback on products and services.
• Identify trends in customer feedback and issues, escalating insights to relevant departments for improvement.
• Educate customers on best practices and available resources to enhance their experience.
• Maintain accurate and detailed records of all customer interactions and resolutions.

• Proven experience in a customer advocacy
  , customer success, or high-level customer support role.
• Exceptional communication, problem-solving, and conflict-resolution skills.
• Ability to empathize with customers and effectively articulate their needs internally.
• Proficiency in using CRM software and customer support platforms.
• Strong organizational skills and the ability to manage multiple tasks in a remote setting.
• Demonstrated ability to work independently and collaboratively in a virtual environment.

• Competitive salary and performance incentives.
• Fully remote work arrangement, providing ultimate flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Paid time off and opportunities for professional growth.
• A strong remote team culture focused on customer centricity and continuous improvement.