Bilingual Customer Support Representative Remote

Location: Montreal

Join Insight Pest Solutions as a Bilingual Administrative Support Representative, providing exceptional remote customer service in both French and English. Engage with clients while managing administrative tasks efficiently.

This full-time remote position is designed for a motivated professional fluent in French and English. The role requires strong organizational and communication skills to handle customer inquiries and administrative requests. With a focus on maintaining accurate accounts and resolving issues efficiently, success in this position is driven by your attention to detail and problem-solving abilities.

Key Responsibilities:

• Handle inbound and outbound calls in French and English

• Respond to customer inquiries and service requests

• Investigate and resolve complaints with appropriate solutions

• Assist with billing inquiries and account matters

• Maintain customer accounts and CRM systems

Requirements:

• Fluency in French and English, verbal and written

• 1+ years in customer service or administrative support

• Strong communication and organizational skills

• Ability to navigate CRM systems effectively

• Self-motivated to work independently in a remote setting

Utilize your bilingual skills and customer service expertise to create positive experiences for clients at Insight Pest Solutions.