Resident Relocation Coordinator; Houston, TX

Resident Relocation Coordinator (Houston, TX)

The Relocation Coordinator is a key member of the Relocation team. The Relocation Coordinator is responsible for overseeing the daily relocation tasks required while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. A positive attitude and a solutions-based approach are expected when providing relocation services to clients and residents.

The Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward. The Relocation Coordinator is exempt from working from home.

Responsibilities include overseeing and participating in the surveying of residents to best understand their relocation needs and preferences in regard to relocation. Participating in/convening resident and community meetings/drop-in sessions to discuss relocation process as well as resident relocation rights and benefits. Preparing and distributing appropriate notices to affected households regarding the relocation program; ensuring proof of resident receipt for notices requiring such proof.

Providing relocation counseling and assistance in compliance with applicable Federal, State, and/or local regulations. Coordinating flow of information between HOU, Property Management, the Client, and each Resident. Providing weekly and monthly reports to Client, Director, and Development team and updating/maintaining relocation files, database, lottery list (if needed), and relocation tracking reports. Creating an agenda for weekly Relocation Meetings; taking minutes of each meeting and circulating to team within 48 hours of meeting.

Notifying residents of their move date and providing ongoing contact and support to ensure that they are prepared to move. Checking-in with residents at least 30 days prior to move and then at 3-, 2-, and 1-week, and 72-, 48- and 24- hours prior to move date. Providing assistance with arranging for moves, including packing/unpacking assistance, utility disconnection and reconnection, completing change of address forms (if applicable) for households desiring such assistance.

Scheduling, coordinating, and supervising moves and other associated tasks, such as pest inspection, unit turnover, etc. (dependent upon client and job). Working closely with construction, property management, development, and moving contractors to ensure residents have vacated their units in accordance with the demolition/renovation and relocation schedule, keys have been turned over to property management, and units are properly secured. Establishing procedures for minimizing resident property damage, including inventorying furniture and taking photos/video, and serving as initial point of contact regarding resident claims of damage/loss.

Interfacing with resident's family/friends and/or social services staff to ensure seamless provision of services and/or to address obstacles to relocation. Representing HOU to local, state, federal agencies, the private housing industry, and community groups as necessary. Participating in weekly supervision and scheduled site meetings with the APM. Ensuring relocation files contain required documentation and data tracking system is updated regularly.

Completing all tasks identified in site work plan and performing other duties as assigned. Identifying and responding to special needs (i.e., outstanding utility balances, poor credit history, criminal backgrounds, etc.) and accommodation issues, such as need for handicap-accessible unit, roll-in shower, 1st floor unit, extra bedroom for personal care attendant, etc. Confirming that residents with accommodation needs have approved reasonable accommodation paperwork on file.

Counseling and assisting households who are wholly/partially ineligible for relocation benefits due to immigration status. Providing information regarding local childcare and transportation options as well as other social services and amenities in the new neighborhoods to facilitate successful transition for relocated households. Assisting households with school-aged children with school transfer process, as needed. Coordinating with Section 8 Department regarding unit inspections and other leasing procedures (only if applicable).

Convening info sessions and/or providing information on how to be a good…