Remote Customer Support Agent at Porter Airlines

Elevate customer travel experiences as a Remote Customer Support Agent for Porter Airlines. Offer empathetic and professional assistance to passengers with travel inquiries every day.

Porter Airlines seeks a highly motivated individual to enhance its Customer Service team. In this fully remote role, you will address customer inquiries about services, products, and the VIPorter loyalty program. Apply your problem-solving skills in a professional manner while promoting self-service tools and achieving call quality targets.

Key Responsibilities:

• Deliver exceptional service with a focus on first-call resolutions

• Assist customers with booking modifications and cancellations

• Promote the use of digital self-service tools

• Handle inquiries from travel agencies effectively

• Support performance targets for call quality and adherence

Requirements:

• Must work permanently in Canada

• High school diploma required; post-secondary preferred

• Fully proficient in English;
French is a plus

• Strong problem-solving abilities and empathetic attitude

• Quiet home workspace for handling customer calls

Provide top-notch customer service and problem resolution while enjoying the flexibility of remote work at Porter Airlines.