Senior Tier 2 Customer Support – Remote
Lexington, Fayette County, Kentucky, 40598, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep, HelpDesk/Support
Helpware is seeking a Tier 2 Customer Service Representative to handle escalated orders, payments, refunds, and returns, working with Tier 1 agents and Team Leads. The role supports Lexington, Danville, or Somerset, KY with a conditional remote setup.
You will leverage your experience in customer service and order management, using Salesforce and CRM systems to resolve complex issues while ensuring compliance with client policies. The position emphasizes process improvement and knowledge sharing.
This posting is for the Senior Tier 2 Customer Support – Remote role at Helpware, based in Lexington, KY, United States.
We are currently recruiting a Senior Tier 2 Customer Support – Remote for our team in Lexington, KY, United States.
This is a strong position to take on the Senior Tier 2 Customer Support – Remote role at Helpware.
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