Customer Service Lead — Coaching, KPIs & Growth; Hybrid
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Bilingual
Haypp Group is expanding its U.S. operations and seeks a Customer Service Lead in Arlington, VA. You will guide the team across email, chat, and phone, ensuring SLAs and CSAT targets are met while coaching agents and shaping onboarding. This hybrid role combines in-office collaboration Tue–Thu with remote work on other days.
You will analyze channel trends, drive process improvements, and maintain knowledge bases, ensuring high-quality customer experiences in a fast-growing ecommerce environment.
The Customer Service Lead — Coaching, KPIs & Growth (Hybrid) role at Haypp Group is now open for applications in Arlington, VA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Service Lead — Coaching, KPIs & Growth (Hybrid) role in the description above.
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