Remote SaaS Customer Support Specialist; AI & Recruitment
Brighton and Hove, Brighton & Hove, East Sussex, England, UK
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep
Optimal is seeking a Customer Support Specialist to be the first line of support for customers; resolving issues, guiding users, and coordinating our participant recruitment service with customers and third-party providers in a fully remote UK/EMEA role.
You will handle inquiries via Intercom, review studies, monitor progress, troubleshoot issues, and collaborate with Product and Success teams to improve the customer journey.
This opening is for the Remote SaaS Customer Support Specialist (AI & Recruitment) role at Workshop.
The position is based in United Kingdom.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 32.000 - 42.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote SaaS Customer Support Specialist (AI & Recruitment) role in the description above.
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