Customer Service Representative

Customer Care Representative
Basingstoke | £15.00 per hour | Hybrid Working

Are you passionate about delivering outstanding customer service and solving problems with confidence? We're looking for a proactive and organised Customer Care Representative to join a busy and supportive team in Basingstoke, on a 6-month basis, with possibility of permanent role.

This is a fantastic opportunity to work for a global organisation, managing customer accounts across the UK and playing a key role in ensuring customers receive a first-class service every step of the way.

What's on offer?

£15.00 per hour
Hybrid working: 4 days office-based, 1 day working from home
35-hour working week
Monday to Thursday: 09:00 - 17:00
Early Finish Friday: 09:00 - 15:30
Friendly and collaborative team environment

Key Responsibilities

Manage customer accounts and maintain accurate customer data
Process quotations, orders and service agreements
Handle customer enquiries via phone and email
Resolve delivery, technical and finance-related queries
Work closely with internal teams including Distribution, Planning, Finance and Sales Operations
Investigate and resolve customer complaints efficiently
Track deliveries and liaise with courier partners
Support operational meetings and shared mailbox management
Help achieve key service level and delivery targets

What we're looking for

Previous experience in a customer-facing or customer service role
Excellent communication and problem-solving skills
Strong organisational skills with great attention to detail
A flexible and team-focused approach
Confident using Microsoft Word and Excel
SAP experience would be advantageous but is not essential

If you thrive in a fast-paced environment, enjoy building strong customer relationships and take pride in delivering exceptional service, we'd love to hear from you. Apply today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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