Global Head of Customer Success — Retention & Growth; Remote
Costa Mesa, Orange County, California, 92626, USA
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Phocas Ltd is seeking a Head of Customer Success to own GRR and CSQLs across UK, Australia, and the US. You will design scalable CS methodologies, develop future leaders, and build cross-functional trust to make retention a company-wide priority.
This leadership role requires strategic vision and operational rigor, with a focus on adoption, health scoring, risk management, and proactive customer engagement to maximize value and renewals.
For the Global Head of Customer Success — Retention & Growth (Remote) position at Phocas Ltd, we are reviewing applications now.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Global Head of Customer Success — Retention & Growth (Remote) role in the description above.
We appreciate your interest in this position.
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